Privacy & Policies

Company policies

We are committed to providing you with the highest possible customer service standards.

You can download our company policies from the links below. We will continue to add more over time as they become available.

Telecommunications Consumer Protection Code

Community Telco is committed to running our operations in a compliant manner. As a member of the telecommunications industry, we are regulated by the Federal Government and are principally bound by:

  • Commonwealth and state legislation – such as the Telecommunications Act (1997) the Competition and Consumer Law (2010) and Privacy laws (incorporating the Australian Privacy Principles).
  • Industry codes and guidelines – such as the Telecommunications Consumer Protection (TCP) Code C628:2012
  • Our own internal policies and procedures.

The TCP Code is a code of conduct for the Telecommunications Industry in Australia. It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers, and complaint handling.

Further information on the TCP Code can be found here.